WHERE WE SHIP,
AND WHERE WE DON’T.

Destinations, rates and lead times

Rates are per order, not per article. Lead time is dispatch plus transit, in business days, and it is an estimate rather than a guaranteed delivery date.

Where we cannot ship

If you are in one of those markets and want one of these lamps anyway — for a property in the EU, say — write to us and we will talk it through honestly rather than take the order and hope.

Lithium cells

6 articles contain a lithium-ion cell. All are well under the 100 Wh threshold that triggers the strictest transport rules, but they remain restricted goods and our courier contracts do not cover every route.

We currently cannot carry lithium-cell articles to Ireland. The checkout compares your basket against the destination and tells you before you pay. Removing the battery articles lets the rest of the order through.

Free delivery

Delivery within Denmark is free over DKK 800. Thresholds for other destinations are in the table above. The threshold is measured on the order subtotal inkl. moms, before delivery is added. Where an order later drops below the threshold — because part of it is withdrawn — we do not retrospectively charge for the delivery.

Dispatch

• Orders placed before 13:00 CET on a business day are usually dispatched the same day.
• You get a tracking link when the parcel leaves us, and the card is charged at that point rather than earlier.
• Large pendants and floor lamps ship in their own carton and may arrive separately from the rest of an order. Where that happens we tell you, and the 14-day withdrawal period runs from the arrival of the last parcel.
• We do not require a signature by default. If nobody is in, the courier follows its own process — usually a parcel shop or a second attempt.

Packaging

Unbleached corrugated board with moulded pulp or paper honeycomb inside. No expanded polystyrene. Glass and ceramic articles get a double-wall carton. Everything is recyclable as paper — see recycling.

Damage in transit

Check the parcel before you unpack far into it. If the carton is visibly damaged, note it with the courier where you can, photograph it, and email us the same day. Transit damage is our problem to solve, not yours — we replace or refund and deal with the carrier ourselves.

Risk passes to you when the parcel is handed over at your address, but transit damage reported promptly is treated as our responsibility rather than yours. We are not going to argue about which side of the doorstep a cracked diffuser happened on.

Missing or late parcels

If tracking has not moved for three business days, tell us. We open a case with the carrier rather than asking you to. If a parcel is confirmed lost, we send a replacement or refund in full — your choice, and we ask which you would prefer rather than deciding for you.

Addresses

• We ship to street addresses and to carrier parcel shops. We do not ship to PO boxes, because a floor lamp does not fit in one.
• Check the address before you submit. Once a parcel is with the carrier we can rarely redirect it, and a redirect that is possible usually carries a fee from the carrier.
• Deliveries within the EU carry no customs charge. Norway is outside the EU customs union, and import VAT or handling fees there are set by Norwegian authorities and the carrier, not by us.